FAQ

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If you have a question or need immediate assistance, simply click the button below to get in touch with a Customer Service representative.

Please note: Refunds may take 6–12 business days to process after we receive your returned package.

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Shopping information

How do I place an order?

Placing an order is simple and secure. Start by browsing our range of premium products and click on any item you’d like to purchase. Once you’ve found what you’re looking for, click “Add to Cart.” You can continue shopping or head straight to checkout.

What payment methods do you accept?

We accept a variety of payment methods including credit cards, debit cards, PayPal, bank transfers, and digital wallets. Some locations may also support cash on delivery. Please check the payment options available during checkout for your specific region or country.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within a limited time after placing it. This depends on the order status. If it hasn’t been processed or shipped yet, you can make changes by contacting our customer support team as soon as possible.

How can I track my order?

You can track your order by logging into your account and visiting the “My Orders” section. Once your order is shipped, a tracking number will be provided via email or SMS, allowing you to monitor its status through the courier’s tracking website.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping availability, delivery times, and costs may vary depending on the destination. During checkout, you can view international shipping options and estimated delivery dates before placing your order. Customs fees may apply based on location.

Payment Information

When will I be charged for my order?

You will be charged for your order at the time of purchase. For credit/debit cards and digital payments, the charge is processed immediately. In some cases, a temporary hold may appear first, with the full charge confirmed once the order is confirmed or shipped.

Why was my payment declined?

Your payment may have been declined due to incorrect card details, insufficient funds, expired card, or bank security measures. Sometimes, banks block unfamiliar transactions for safety. We recommend checking your details, contacting your bank, or trying a different payment method to complete the purchase.

Order & Returns

How do I place an order?

To place an order, browse the products, select your desired items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, then confirm your order. You’ll receive a confirmation email once the order is successfully placed.

How do I modify or cancel my order?

To modify or cancel your order, contact customer support as soon as possible. If your order hasn't been processed or shipped yet, they can assist with changes. However, once an order is shipped, it may not be possible to modify or cancel it.

FAQ

need help?

Shopping information

How do I place an order?

What payment methods do you accept?

Can I modify or cancel my order after placing it?

How can I track my order?

Do you ship internationally?

Payment Information

When will I be charged for my order?

Why was my payment declined?

Order & Returns

How do I place an order?

How do I modify or cancel my order?

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